Shipping and Returns
Products on www.ekadesignstudio.com are designer made, hand crafted and specially handpicked for you from various parts of India. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.
www.ekadesignstudio.com delivers globally and assures the use of the best possible transport/courier agencies to deliver your product/s.
Shipping charges of products on www.ekadesignstudio.com will be mentioned at the time of check out. The said shipping charges are volumetric in nature and differ from product to product.
VAT & IMPORT DUTIES:
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. www.ekadesignstudio.com does not include these extra charges on our price (as displayed on the e-shop). These taxes will be chargeable over & above the product/order price you pay on the e-shop.
Please Note: These charges are ungovernable and they differ from country to country according to the local rules & regulations.
Any product that you order on www.ekadesignstudio.com, which is not MTO (made to order), will be delivered within 15 business days. In case of MTO, our team will get in touch with you to provide you the specific details.
These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order. The order dispatch time and shipping time varies from product to product.
Once the order has been handed to the courier agency, www.ekadesignstudio.com will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
The tracking code may take up to 24 business hours to be activated on the tracking website.
www.ekadesignstudio.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
www.ekadesignstudio.com will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.
CHANGE OF SHIPPING ADDRESS:
The customer can change the shipping address within 24 hours of placing an order by logging into www.ekadesignstudio.com. No changes in the shipping address will be entertained after 24 hours of placing the order.
DELAY IN DELIVERY:
If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, www.ekadesignstudio.com shall not refund, return, replace or exchange any order.
In case the delay in shipping is caused due to unavailability of stock www.ekadesignstudio.com shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
All products shall be shipped from India.
Billing Address refers to the address where a customer receives credit card bills.
Shipping address refers to the address where the order has to be delivered.
At www.ekadesignstudio.com we believe in keeping our customers happy...always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.
PLEASE NOTE: Customised good cannot be returned.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM:
We advice the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
In case of any discrepancy, please leave a suitable remark at the time of receipt.
In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact www.ekadesignstudio.com at email@example.com.
Kindly retain all packaging materials and product/s until a set of instructions from www.ekadesignstudio.com regarding the same is received.
In case of any other complaints regarding the delivered package, email www.ekadesignstudio.com at firstname.lastname@example.org within 24 hours of receiving the product.
Do not return any product/s to www.ekadesignstudio.com before receiving a confirmation email from www.ekadesignstudio.com for the same. In case you wish to return a product, write to us at email@example.com within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our team will email you with details on how to return said product.
In case you email us with regards to returning a product, your email should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that www.ekadesignstudio.com shall examine the returned products for all such defects/variations, on the basis of the customers' emails.
All shipping costs of returning the defective products to www.ekadesignstudio.com, over and above such amount paid by customer towards shipping charges while receiving the same from www.ekadesignstudio.com are to be borne by the customer entirely.
All defective products are to be returned to www.ekadesignstudio.com in its original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by our team at the time of return confirmation.
Safe receipt of defective product by www.ekadesignstudio.com is sole responsibility of the customer.
www.ekadesignstudio.com shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then www.ekadesignstudio.com shall make the necessary modifications/alternations at the cost of the customer.